Frequently Asked Questions

CounselNavi is designed for:

• Students seeking guidance on career planning, education options, and future job readiness.
• Professionals looking for career coaching, skill enhancement, and mentoring.
• Counselors aiming to connect with students and professionals to provide expert guidance.

Simply visit the CounselNavi website and click on the Free Sign Up button. You can register using your email, and follow the on-screen instructions. You should receive an email with a verification link. In case you don’t receive it, check your spam mailbox or contact CounselNavi through the WhatsApp Link or Contact Us page.

CounselNavi offers a variety of services including:

• Counselor Matching: Find counselors that align with your goals through personality-driven or interest-based searches.
• Career Mentorship: Guidance for students and professionals in identifying career goals and planning by counselors/mentors.
• SOP Simulator: A tool to create and practice your Statement of Purpose for university applications.
• Mock Interviews: Practice interviews to help prepare for job applications or university admissions.
• Career Planner: Structured tools to help plan career paths.
• And many more in the roadmap.

You can search for counselors by using various filters, such as expertise, location, or even personality-driven search features. Simply go to the Counselor section, browse the available profiles, and connect with the ones that fit your needs. Or Click on Find My Match button and answer a few questions.

Once you find a counselor, you can check their availability and schedule a session through the platform (multiple options). Select any of those, and the counselor will connect back.

CounselNavi offers a variety of tools, including:

• SOP Simulator
• Mock Interview Tool
• Career Planner
• CRM and My Promotion Tools for counselors to manage their services.
• Career Health Check
• Course Library

Yes! CounselNavi allows you to connect with professional counselors who will provide personalized advice based on your individual goals and interests.

There may be both free and premium services for students depending on the type of counseling or mentoring sessions you choose. Free tools like career planning and SOP simulators are available, while one-on-one counseling sessions may have fees as the counselor charges.

For Counselors/Mentors/Coaches, CounselNavi will update its Pricing Plan, which will be communicated through the proper communication channel. It will also be available for access on the CounselNavi platform once published.

If you encounter any issues during the sign-up process, feel free to contact the CounselNavi support team via the Help Center or WhatsApp connect or the Contact Us section on the website.

Yes, you can cancel or reschedule sessions through the platform, though you should check the cancellation policy of each counselor as it may vary.

Yes, CounselNavi prioritizes data privacy and security. All personal and payment information is protected using industry-standard encryption protocols.

Counselors can use the CRM and My Promotion Tools to market their services, manage their clients, and connect with potential students or professionals.

Yes, CounselNavi is available for students, professionals, and counselors from around the world, making it a truly global platform.

You can reach out to the CounselNavi support team via the Help & Support section on the website. Alternatively, you can send an email (support@counselnavi.com) to the provided support address.

CounselNavi provides several ways to search for counselors, including filtering by specialty, industry experience, language, location, or even through personality-driven searches. You can read their profiles, reviews, and areas of expertise to find the best fit for your needs.

Yes, you can connect with multiple counselors on the platform. This allows you to receive varied perspectives or specialized guidance in different areas (e.g., career planning, academic advising, etc.).

All counselors on CounselNavi undergo a vetting process, including verification of their qualifications, experience, and certifications. You can also view reviews from other students or professionals who have worked with them to ensure their credibility and effectiveness.

Payment for counseling services is determined solely by the individual counselor. Currently, CounselNavi does not facilitate or manage payments between clients and counselors, so all payment arrangements should be handled independently of the platform. If we introduce payment support in the future, we will notify you accordingly.

If you're not satisfied with a session, you can provide feedback to both the counselor and the CounselNavi support team. However, satisfaction guarantees may vary depending on individual counselor policies.

Sessions may be recorded only with the consent of both parties. CounselNavi provides this option for review purposes if allowed by the counselor. Please ensure that you discuss this with your counselor prior to starting the session.

CounselNavi takes data privacy seriously. All personal information and communication between clients and counselors are encrypted and handled in accordance with data protection laws. Counselors are also bound by confidentiality agreements.

After each session, you will have the option to leave feedback or a rating on the counselor's profile. This helps other users make informed decisions and provides valuable insights for the counselors to improve their services.

While most counseling services are paid, some counselors may offer free initial consultations or trial sessions. You can check the individual profiles of counselors for any such offers or reach out to them directly for more information.

Yes, CounselNavi is accessible on both desktop and mobile devices through the website. We plan to develop an app as well that might support both Android and iOS.

CounselNavi supports multiple languages based on the counselors available on the platform. You can filter counselors by language preference to ensure you receive guidance in a language you're comfortable with.

All payments for counseling sessions are managed directly by the counselors using their preferred payment methods. Please confirm the payment options with the respective counselor before finalizing your session.

Counselors can cancel or reschedule sessions via the CounselNavi communication or they can directly reach out to you. Ensure to follow the cancellation policy if in place to avoid any penalties or dissatisfaction.

Yes, some counselors may offer group sessions, particularly for academic guidance, career planning workshops, or industry-related discussions. You can check the availability of group sessions in the counselor’s profile or contact them directly for more details.

If you are interested in becoming a counselor, send us an email at bethecounselor@counselnavi.com. Someone from the CounselNavi team will get back to you with details and options.

• Log in to CounselNavi: Once logged in, you’ll be directed to the main dashboard.
• Access Your Profile: On the dashboard’s far left, click the Profile button. This will open your profile page.
• Enter Edit Mode: At the top left of your profile page, select the Edit button to make changes.
• Go to Personal Information: Navigate to the Personal Information tab, where you can update various details.
• Upload a New Photo: Scroll to the bottom of the Personal Information tab to find the Upload Photo option. Uploading a new photo here will replace your previous one.